This Shipping Policy explains how TEK DEPO handles the dispatch and delivery of products supplied through direct enquiries, quotations, purchase orders, or offline sales. It applies to shipments originating from our facility in India and delivered to domestic or international destinations, as applicable.
1. General Shipping Information
TEK DEPO is committed to ensuring safe, reliable, and timely shipment of products. All consignments are dispatched from our facility located in Bengaluru, Karnataka, India.
Shipping arrangements are made using trusted logistics partners based on shipment size, destination, and service availability.
2. Shipment Processing Time
- Orders are typically processed within 1–2 business days after order confirmation and receipt of payment (where applicable).
- Shipments are not processed or dispatched on weekends or public holidays.
In the event of high shipment volumes or operational delays, dispatch timelines may be extended. If there is a significant delay, we will inform you via email or other agreed communication channels.
3. Shipping Partners, Charges & Delivery Estimates
Shipping Partners
We work with reputable courier and logistics providers, which may include:
- DHL
- Blue Dart
- DTDC
- Professional Courier
- India Post
The choice of courier depends on destination, shipment size, and service availability.
Delivery Estimates (Within India)
- Estimated delivery time: 3–7 business days
- Shipping charges: Calculated based on package weight, dimensions, and destination
- Delivery timelines are estimates and may vary due to external factors beyond our control
Occasional delays may occur due to weather conditions, courier operational issues, or regional restrictions.
4. Shipment Confirmation & Tracking
Once the shipment is dispatched:
- Shipment details and tracking information will be shared via email or other agreed communication
- Tracking numbers generally become active within 24 hours of dispatch
Customers are encouraged to track shipments directly using the courier partner’s tracking system.
5. International Shipping
TEK DEPO ships to select international destinations.
Please note:
- International shipments are subject to customs clearance procedures in the destination country
- Delivery timelines may vary depending on customs processing and local regulations
Customs, Duties & Taxes
- TEK DEPO is not responsible for customs duties, import taxes, or clearance charges
- All such charges are the sole responsibility of the recipient
- Shipping charges cover freight costs only and do not include destination country duties or taxes
6. Damages & Lost Shipments
Damaged Shipments
We take all reasonable precautions to ensure products are securely packed before dispatch. Packaging documentation or photographs may be shared with customers prior to shipment for transparency.
If a shipment arrives damaged:
- Please contact the shipping carrier directly to file a damage claim
- Retain all original packaging and damaged items as required by the carrier for claim processing
Lost Shipments
If tracking information indicates that the shipment has been delivered but you have not received it:
- Check with neighbors, building security, or local delivery personnel
- Contact the shipping carrier to initiate a lost shipment investigation
TEK DEPO is not liable for loss or damage occurring during transit once the shipment has been handed over to the logistics provider.
7. Returns & Refunds
For information related to returns, exchanges, or refunds, please refer to our Refund & Return Policy available on this website.
8. Policy Updates
TEK DEPO reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective once published on this website.
9. Contact Information
For shipping-related queries or assistance, please contact us at:
Email: contact@tekdepo.in
Address:
TEK DEPO
3rd Floor, Sy. No. 5/3
Varthur Main Road,
Kundalahalli Gate, Whitefield
Bengaluru, Karnataka – 560066
India